DELIVERY & RETURNS
At I Spy Gadgets we process orders each day Monday to Friday. Orders placed and received before 2pm Monday-Friday are usually processed the same day, as soon as payment is received. Orders placed after 2pm or at weekends and bank holidays are processed on the following working day.
SHIPPING OPTIONS & COSTS
Free shipping is now available on all UK orders.
We are only able to deliver to addresses within the United Kingdom.
Most orders within the UK should reach the relevant destination within an average of 4-5 days, although some products may take slightly longer and you will be advised of this at the checkout. In rare cases delivery may take up to 14 days.
We process orders as quickly as possible but once the item has been shipped, our team we have no control whatsoever over delivery delays. We have provided the delivery times above as a guide only – they are estimates given by the mail carrier and are not guaranteed times.
WHILE YOU WERE OUT
In the event that you are not home when delivery is attempted your postman / woman should leave a ‘While You Were Out’ card to let you know about the attempted delivery and provide details on how you can collect your item.
Please ensure that you collect any items from your local post office and/or sorting office as soon as possible after receiving a ‘While You Were Out’ card. Standard delivery items are retained by the post office and/or sorting office for around 3 weeks whilst recorded delivery items are only retained for 1 week. After this time the order will be returned to sender (I Spy Gadgets) and will have to be re-shipped at a later date.
We cannot take responsibility for delays caused by failure of the buyer to collect their item in time. In the event of an item being returned to us we will re-ship as soon as we receive it. However please note that we cannot control any resultant delivery delay in this instance.
Occasionally delivery is attempted and a card is not left. If your order has not arrived in time, if possible check with your local post office and/or sorting office to ensure they are not holding it for you. Most delivery delays we encounter are caused due to cards not being left.
ORDER & DESPATCH CONFIRMATIONS
You will receive three e-mail communications after you have placed your order and provided us with a valid e-mail address:
The first confirms your payment has been processed and will also contain your payment receipt.
The second confirms that your order has been received and will contain your order details; this e-mail should arrive within approximately 24 hours.
The third confirms that your order has been posted ; this e-mail should arrive within approximately 1 business day following authorisation of your payment and verification of your information.
IF YOUR ORDER APPEARS TO BE LATE, PLEASE REMEMBER:
- Credit card approval must be received prior to processing.
- Orders placed after 2pm are processed the following working day.
- Mail delays do occur that we can’t control. Please be patient as usually your item will arrive within days of despatch.
- Occasionally delivery is attempted and a card is not left. If your order has not arrived in time, if possible check with your local post office and/or sorting office to ensure they are not holding it for you. Most delivery delays we encounter are caused due to cards not being left.
In the rare event of an item being lost in the mail we will either replace or refund items and make an insurance claim on your behalf once it is confirmed an item is lost. The time that elapses before an item is definitely lost varies depending on the mail service used. Please allow 28 days from the order date.
LOST MAIL DUE TO INCORRECT ADDRESS
When placing an order with I Spy Gadgets please take care to provide your full and correct address. In the event of lost mail due to incorrect address details being provided we will not be able to refund your shipping costs, if one had been paid.
LOST OR DAMAGED SHIPMENT
Please contact us if your parcel has not arrived within 28 days and is not being held at your local post office and/or sorting office.
Please contact us at firstname.lastname@example.org giving a contact telephone number along with your order number and we will contact you with regard to this.
RETURNS & EXCHANGES
At I Spy Gadgets we want you to be completely satisfied. If you are not happy with your purchase you can return it to us for a full refund, provided you inform us within 14 days of receiving the goods. The cost of returning the goods to us is your responsibility. We recommend obtaining proof of postage.
If you receive your order and find that it has been damaged, is defective in any way or is not the item which you ordered, we will refund or exchange the item, including the cost of delivery, and the cost of returning the goods to us.
We will provide a return address. Please do not return an item without informing us and please ensure that all returned goods are clearly marked with your name and order details.
Please return products in a saleable condition, unsoiled and with no damage to the product. Please note that we do not issue refunds if the product has been opened. This does not affect your statutory rights.
Please contact us at email@example.com giving a telephone contact number along with your order number if you have any questions or queries regarding your return. Please note that returns can take between 7-10 business days for us to receive and process, although we will do our best to minimise any delays.